Ms Gillian Recas, Deputy General Manager of The Creative Unit Ltd, a subsidiary of Jamaica National Building Society explains why they replaced their ageing business system with once:fabrik.
"We started out five years ago as a fledgling creative unit to deliver advertising for our company, which is one of Jamaica's largest financial institutions. The art studio began with five staff and needed a simple system to open jobs create job costings and generate client invoices."
"We grew at a rapid pace. Our staff increased to 22 and our client base trebled. Using only part of Traffic Office Manager, we found we were unable to properly schedule jobs and it was difficult to consistently meet deadlines."
"Just when we thought we would have to go back to basics and implement the other modules in Traffic, once:technologies announced once:fabrik. While we knew we would be one of the first businesses to use it, we decided to upgrade to the new system."
"There are several reasons that influenced the decision and ultimately convinced our Board of Directors."
"Its once:radix platform was built on open-source software so updates and additional user licences are much less expensive."
"The user interface is much simpler and we found it easy to train other members of our team."
"The new controls for managing projects and delivering real time information to team members are invaluable. I particularly like the way it now links all stages from estimating to invoicing. That really helps with reporting."
"Dividing Projects into Propositions and Jobs is a great improvement. It helps us organize large projects better."
"Our clients expect delivery on time and we are committed to lifting efficiency and profitability. once:fabrik allows us to track our work more effectively."
"The system is accessible anywhere in the world using a browser. This is important as I regularly work remotely from the office. The speed of the new system is excellent - more than fast enough for our needs."
"Access from Macs and PCs is effortless as both have exactly the same software and commands."
"Technical support is very responsive even though our time zones are 15 hours apart."
"Since installation last June we have had some hiccups, mainly due to our four-year-old server. But together we have overcome the problems and your team has helped us increase our connection speed by fifteen-fold."
"To sum up, here are three comments from my staff on their first day using the new system:
Media Assistant - opening her first project and purchase order: "I think I am going to love this!"
Production Manager: "Finally I can go home on time. With these Costing templates I just click a button and deliver an estimate in a few minutes, instead of hours."
Finance Manager: "Look at this...accurate figures for WIP."