Customer Privacy Policy

Our Customer Privacy Policy covers the collection, use, and disclosure of your personal and company information that may be collected by us in the performance of our duties.

Your privacy is a priority at once:technologies, and we go to great lengths to protect it. Worldwide, the protection of confidential information has become a major challenge as identity theft has grown in prominence among white-collar criminals and hackers.

In establishing a business management system for you and in providing ongoing support, your organisation's business data will come into our possession. All reasonable care is taken to restrict access of that data to those once:technologies' staff members who have a direct role in supporting you.

We do not retain copies of your company sensitive data beyond the period needed to complete the activity for which the data was obtained. In some cases, this may involve ongoing retention, such as records of customisations and user access details.

We store contact information about our clients and some members of their staff because it helps us deliver a higher level of service. It enables us to give you convenient access to our products and services.

In addition, your information helps us keep you posted on the latest product announcements, software updates, special offers, and events that you might like to hear about.

If you don't want once:technologies to keep you up to date with news, software updates and the latest information on products and services or you wish to change your contact details, please contact us.

once:technologies takes your privacy very seriously. once:technologies does not sell or rent your contact information to other marketers.

We may store information that allows our support staff to access the computer system supplied to you by once:technologies. We treat all customer information as sensitive. As such, we take all reasonable care (including administrative, technical, and physical measures) to safeguard your confidential information against loss, theft, and misuse, as well as unauthorized access, disclosure, alteration, and destruction. User names and passwords are not stored outside of our offices, which are physically protected by 24x7 alarm monitoring.

You can help us by taking precautions to protect your confidential data. Change your passwords often using a combination of letters and numbers that is not likely to be breached, and ensure that all care is taken to maintain effective physical and network security.

To help us provide superior service, your information may be shared with legal entities within the once:technologies group globally who will take steps to safeguard it in accordance with our privacy policy.

There are also times when once:technologies may make certain information about you available to companies that once:technologies has a strategic relationship with or that perform work for once:technologies to provide products and services to you on our behalf. These companies may help us process information, extend credit, fulfill customer orders, deliver products to you, manage and enhance customer data, provide customer service, assess your interest in our products and services, or conduct customer research or satisfaction surveys. These companies are obliged to protect your information in accordance with our policies, except if we inform you otherwise at the time of collection.

At times we may be required by law or litigation to disclose your information. We may also disclose information about you if we determine that for national security, law enforcement, or other issues of public importance, disclosure is necessary.

To ensure that your information is secure, we communicate these guidelines to our employees and strictly enforce privacy safeguards within the company.

If you have questions or concerns about our Customer Privacy Policy, please contact us.

once:technologies may update its privacy policy from time to time. The latest details are posted on our website.